Fine jewellery, made-to-order work, and estate pieces can have different conditions. The terms for your specific piece are confirmed in writing before payment or commitment.
Production timing depends on stone sourcing, design complexity, measurements, metal, setting work, and approvals. An expected timeline is provided for the specific project. If you have an important date, include it in the first inquiry; a date is not guaranteed until it is confirmed directly.
Available destinations, carrier, insurance, signature requirements, pickup options, delivery cost, and any applicable duties are confirmed before the piece is shipped. Inspect the package promptly and contact us immediately if it appears damaged or inconsistent with the confirmed delivery.
Because custom, sized, engraved, altered, and made-to-order pieces are created or changed for a specific client, cancellation, change, and return eligibility must be agreed before work begins. Changes requested after approval may affect price and timing.
Estate and pre-owned pieces are individual items. Available condition information and the sale terms should be reviewed before commitment. Ask for any detail that matters to your decision, including measurements, visible condition, included accessories, and delivery arrangements.
Email info@torontojewelscuration.com or use the contact page. The written terms confirmed for an individual order take priority over this general information.
